Customer Stories

The Margalus Family

Even When There Were A Few Bumps, Superb Communication Saved The Day

The Results:  A Beautiful Walk-In Shower & Matching Sink Top

When Dave & Doris Margalus were thinking about getting a new walk-in shower, they turned to America’s Bath to get more information. A neighbor had a successful experience, so they decided to explore this option and scheduled a consultation and quote.

They were pleased from the start. The America’s Bath consultant that spoke with them was professional and comprehensive.

“He was very positive and very thorough,” Dave said. “He gave us our options and a total cost. Everything was clear about the price.”

The Margaluses were pleased that the quote was exact and matched what they ended up paying for the project.

AN AMERICA’S BATH ADVANTAGE: Our professional consultants educate you on your options and carefully calculate your quote. You’ll love our friendly expertise and open and transparent approach.

When installation day came around, the Margaluses were impressed with the care the installers took in setting the job up.

“The communication was very good, and they put drop cloths all the way from where they entered the house to their work area,” Dave said.

Installation day did hit a snag, however. The shower head configuration on the old shower would not work with the new shower. Since the hole for the shower head was already cut into the new panel, the installers improvised a temporary solution that would allow the Margaluses to continue to use their shower while a new panel was ordered.

“The installers were very up front with us about each step of the way,” Dave said. “Whether it was good news or bad news, they told us what was going on and I really appreciated that.”

AN AMERICA’S BATH ADVANTAGE: Our installers are hardworking experts with who act with integrity and pay attention to the details.

The Margaluses also had a new sink top installed to match their new shower. Unfortunately, due to a manufacturer defect, the new sink faucet had to be replaced soon after install. But again, it was handled without stress by America’s Bath.

“One of the things we particularly appreciated was that there was a single point of contact at the office if we had a concern,” Dave said. “Kristina was great about reassuring us that everything would be taken care of.”

Dave understood that sometimes issues come up, but he liked that America’s Bath took all the worry and uncertainty out of the process.

“It made all the difference in the world,” Dave said.

AN AMERICA’S BATH ADVANTAGE: The mark of a great company is how they act when things don’t go perfectly. Most of our jobs go very smoothly, but if there’s an issue, our professional communication and commitment to always making it right ensure you get great results. 

The Margaluses love the look of Cultured Stone and are glad they chose it over an acrylic liner.

“We like the way the new shower looks,” Dave said. “Cultured Stone was a better choice rather than plastic inserts.”

AN AMERICA’S BATH ADVANTAGE: Cultured Stone is beautiful, full replacement solution, not a piece of acrylic stuck on top of your old tub or shower. 

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The common theme we hear in all our surveys and verbal feedback is how we did what we said and how professional the installers were.

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